Frequently asked questions
We process returns and exchanges through our Returns Center. We accept returns and exchanges on unused product within 90 days of purchase. For your convenience, a return shipping label is included and costs $5 if used. You can pay for this fee here.
All returned items must be unused and in original packaging. To expedite your return, please include the original packing slip included with your order. Returns without a packing slip can be delayed or may remain unprocessed. Washington Shoe is not responsible for lost packages.
Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.
We are unable to ship, return, or exchange boots for customers outside of the U.S.
Washington Shoe provides warranty against defects in craftsmanship for 1-year from the purchase date.
If something happens to the product purchased from Washington Shoe beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase.
We have three delivery options available for most customers. We can ship FedEx Smartpost, FedEx Ground, or FedEx Express. We are only able to ship FedEx Smartpost for Alaska, Hawaii, or PO box addresses.
Please note that our single item orders typically ship in the shoe box to reduce waste. If an order has multiple items, we will ship in a cardboard box.
Our boxes can be recycled.
Where are Staheekum products made?
Staheekum products are designed in the beautiful Pacific Northwest, and produced in various Chinese regions
Do you sell replacement parts?
No, we do not sell replacement parts such as laces or insoles.
How do I clean my slippers?
We recommend hand washing only. Use a soft, damp sponge and suede cleaner. Evenly and gently clean the surface with sponge, then rinse well with clean, damp cloth. Air dry and avoid direct sunlight. To clean the inside, sprinkle baking soda and let it sit overnight. Dump the excess and vacuum out the remaining powder. You can use an antibacterial spray as well.For full details on cleaning your Staheekum shoes, visit our tips here!
Discounted Return Shipping
We offer discounted shipping on returns/exchanges for a one-time cost of $5.00. For your convenience, you can purchase the discounted shipping rate prior to returning/exchanging your order. After purchasing return shipping, visit the RETURNS CENTER to begin your return/exchange.
If the return label provided with your order is used but you do not purchase the $5.00 discounted shipping rate prior to shipping back the return/exchange, $5.00 will be deducted from your refund or you will be contacted to verify credit card information before your exchange is shipped.