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Return & Replacement Policy


If you purchased a pair of shoes through our web site and are not happy with your purchase, we will refund your order within 90 days of purchase.

A $5.00 return label for returns or exchanges is included with your order. For returns, the $5 will be deducted from your refund. For exchanges, please call Customer Service at 1-800-925-7463 to verify credit card information.

All returned items must be unused and in original packaging.  To expedite your return, please include the original packing slip included with your order.  Returns without a packing slip can be delayed or may remain unprocessed.  Washington Shoe is not responsible for lost packages.

Washington Shoe Company
Website Returns
5530 S. 226th St
Kent, WA 98032

Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.

We are unable to ship, return, or exchange boots for customers outside of the U.S.

Defective Product:

Washington Shoe provides warranty against defects in craftsmanship for 1-year from the purchase date.  If something happens to the product purchased from Washington Shoe beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase.